Privacy Policy

C-Link Wireless considers the privacy of its clients to be of utmost importance and protecting your information is our top priority. Please take the time to read our following Privacy Policy:


Introduction

This Privacy Policy explains how C-Link Wireless collects, uses and discloses the personal information you may provide to thinkwireless.ca while using the thinkwireless.ca web site and the services provided through the web site. It is always your choice whether or not to provide personal information to C-Link Wireless. Any personal information you provide will be treated with care, and will not be used or disclosed in ways to which you have not consented.
The purpose of this Privacy Policy is to inform you, as a visitor to our web site:

  • what kinds of information we may gather about you
  • how we may use that information
  • whether we disclose it to anyone, and
  • the choices you have regarding our use of, and your ability to correct, the information

This policy has been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, C-Link Wireless’ Privacy Policy is subject to change.

Your Consent

By applying to use, or using thinkwireless.ca or shopping at our retail location you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may not use thinkwireless.ca.

Types of Information

  • In the course of serving its customers, C-Link Wireless acquires, stores and transmits customer communications and information that customers may regard as private or sensitive.
  • Some of this information (customer's name, address, telephone number, and credit card data) is provided to C-Link Wireless by its customers in order to establish service.
  • Other information (customer's account status, choice of services, and customer logs) is created and maintained by C-Link Wireless in the normal course of providing service.
  • In addition, C-Link Wireless may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Personal Information

  • Any information that personally identifies you or allows us to contact you.
  • It includes, without limitation, your full name, your email address, your home address, your business postal address, your telephone number, your fax number or your credit card information.
  • You can visit our web site or our retail location without revealing any personal information about yourself.
  • This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

Collection of Personal Information

During your use of thinkwireless.ca, you may be asked to voluntarily provide personal information. If you choose not to provide certain personal information, you may not be able to use certain features of our web site

Use of Personal Information

C-Link Wireless will use your personal information for the following purposes, and as otherwise permitted by applicable law:

  1. to contact and correspond with you regarding the services requested by you;
  2. to bill you for the services requested by you;
  3. to administer your account;
  4. to administer your domain name registration;
  5. to otherwise provide to you services requested by you;
  6. to individualize your experience on our web site;
  7. to be able to selectively send you communications that may be of interest to you.

C-Link Wireless may send to you email or other communications containing information about C-Link Wireless and other matters that may interest you. At any time you may ask C-Link Wireless to stop sending you email and other information by contacting our Privacy Officer at 604.889.1000; or by email at privacy@thinkwireless.ca. Also, each email thinkwireless.ca sends to you will tell you how to decline further unsolicited email.

Disclosure of Personal Information

C-Link Wireless may disclose your personal information in the following circumstances, and as otherwise permitted by applicable law:

  1. Affiliates, Agents and Suppliers. C-Link Wireless may disclose your personal information to its affiliates, agents, suppliers and service providers, for use in connection with matters relating to your use of our web site or the provision of services or information that have been specifically requested by you.
  2. Law Enforcement and Legal Disclosure. C-Link Wireless may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where C-Link Wireless has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel.

Non-Personal Information

  • We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type.
  • We use this aggregate information to help diagnose problems with our servers, to administer our site, to gather broad demographic information, and to generally improve our web site
  • None of this information is connected with your Personal Information.
  • C-Link Wireless may also generate non identifying and aggregate profiles (total number of customers).

Use of IP Addresses
An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. C-Link Wireless may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our web site

Responses to Email Inquiries
When visitors or customers send email inquiries to C-Link Wireless, the return email address is used to answer the email inquiry we receive. C-Link Wireless does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.

Use of “Cookies”
Our web site also uses "cookies", a technology that installs a small amount of information on a Web site user's computer to permit the Web site to recognize future visits using that computer. C-Link Wireless may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide. These cookies do not enable third parties to access any of your customer information. Most browsers are initially set up to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site will not function if you do so. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Links to Other Sites

Our web site may contain links to other web sites or internet resources. When you click on one of those links you are contacting another web site C-Link Wireless has no responsibility or liability for or control over those other web sites or their collection, use and disclosure of your personal information. C-Link Wireless is not responsible for the content or the privacy policies of web sites to which it may link and our privacy policy does not apply to web sites to which we may link. While C-Link Wireless and its affiliates strive to protect their customers' information and privacy, we cannot guarantee the security of any information you disclose online and so you disclose such information at your own risk.

Use of Information

  1. C-Link Wireless does not make any client data available to third parties.
  2. We do not sell lists, accept advertising, or generate any third-party revenue from the data that is generated on our site or retail location.
  3. We do not share data from any client with other clients.
  4. We take the information we receive from individuals responding to our customer surveys and combine it with the responses of other customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
  5. C-Link Wireless may disclose or access account information for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

Securing your Information
To help protect the confidentiality of your personal information, C-Link Wireless employs reasonable security safeguards appropriate to the sensitivity of the information. Nevertheless, security risks cannot be eliminated and C-Link Wireless cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy. Therefore, the customer agrees that C-Link Wireless shall not be responsible or liable for any damage that the customer, or any other person, may suffer in connection with the communication of private, confidential, or sensitive information using C-Link Wireless services.

Accessing Your Information

You may request access to your personal information and information about C-Link Wireless’ collection, use and disclosure of that information by contacting our Privacy Officer at 604.889.1000; or by email at privacy@thinkwireless.ca. Subject to certain exceptions and limitations prescribed by law, you will be given reasonable access to your personal information within a reasonable time, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Privacy Policy Changes

To accommodate changes to our web site, changing technology, and legal developments, this Privacy Policy may be changed from time to time without any prior notice or liability to you or any other person. C-Link Wireless' collection, use and disclosure of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with C-Link Wireless or your use of our web site subsequent to any changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed Privacy Policy. Accordingly, when you use our web site you should check the date of this Privacy Policy and review any changes since the last version.

Questions or Comments About Our Privacy Policy

C-Link Wireless welcomes your comments and questions about this Privacy Policy or your personal information. At any time, you may contact C-Link Wireless' Privacy Officer at 604.889.1000; or by email at privacy@thinkwireless.ca.